Reviews - Brit Hotel Le Touquet
Satisfaction client
couple - 70-79 years - Date of stay : 22/12/2023
We had great difficulty finding the hotel as our sat nav needs updating and whilst this is our problem it took a number of questions to people when asking directions and it was only when I visited a wine shop the owner looked up on his phone and was surprised to find where you are located. The receptionist was excellent but the room very disappointing small and dark. The evening meal at the hotel was good but the breakfast slightly lacking compared to your other hotels.
Hotelier's response :
Dear Customer,
We appreciate you taking the time to share your experience. We are delighted to hear that the receptionists met your expectations and that you enjoyed the quality of our WIFI connection. However, we sincerely apologize to learn about the difficulties you encountered in finding the hotel due to the need to update your navigation system.
We regret to hear that the room did not meet your expectations.
Your feedback is valuable, and we will carefully review the situation to identify ways to improve our services. We are also grateful for your feedback on breakfast and will take steps to enhance this experience.
We appreciate your positive rating regarding the likelihood of recommending our company and brand. We are committed to providing exceptional experiences for our guests, and your feedback helps us progress in this endeavor.
We hope to have the opportunity to welcome you again in the future to provide an improved experience.
Best regards,
Isabelle D.
Directrice
Brit Hôtel Le Touquet - Etaples
couple - 70-79 years - Date of stay : 15/12/2023
We enjoyed our stay byt we feel that the evening menu.s did not give a lot of choice.We had hoped that there would have been a plat du jour that changed to give more choice as there were only 2 starters to choose from and three main courses.
couple - 60-69 years - Date of stay : 15/11/2023
Excellent value hotel with the added bonus of having a meal on the half board option after a long drive very welcoming
couple - 60-69 years - Date of stay : 12/11/2023
Pleasant stay and no issues. Would stay again.
couple - 60-69 years - Date of stay : 15/10/2023
Just what we needed after a long drive and well located for the tunnel for our return journey.
couple - 50-59 years - Date of stay : 01/10/2023
Very good we will be back soon.
Friends - 70-79 years - Date of stay : 28/09/2023
Best hotel we stayed at during our short journey across France. We will try to use BRIT hotels again in the future and definitely would use your Hotel in Le Touquet . Although we did not have time for breakfast , the evening meal and the service ( Deborah ) was excellent.
couple - 50-59 years - Date of stay : 30/09/2023
Clean hotel with good restaurant and easy to accesd
couple - 70-79 years - Date of stay : 29/09/2023
The hotel was clean and tidy but the room was very small for 2 adults and a large dog. We arrived quite late but they kept the restaurant open for us. Thank you
couple - 60-69 years - Date of stay : 28/09/2023
Great stopover this is our 5th year returning to this hotel
couple - 60-69 years - Date of stay : 26/09/2023
As expected as we've been before.
couple - 70-79 years - Date of stay : 21/09/2023
The hotel was convenient. We were pleased that it has a secure place for bicycles.