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Our customers recommend it   4.7/5  sur 64 avis
Our customers recommend it4.7/5 on 64 reviews
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Reviews - Brit Hotel Le Touquet

100% genuine reviews
Satisfaction
Index
94 %
From Michael W., the 16/05/2026
couple - 70-79 years - Date of stay : 12/05/2026

About average at best.

Hotelier's responseHotelier's response :
Hello,

Thank you for taking the time to share your feedback.

When we do not have a receptionist who speaks our guests’ language, we use translation applications to ensure clear and effective communication. We understand that this may feel less personal than a direct conversation, but it helps us better respond to everyone’s needs.

Regarding the room facilities, tea and milk are automatically provided in the room. If you would like additional supplies, our reception team will be happy to assist you.

We look forward to welcoming you again.

The Manager

Isabelle DEQUIDT

80 %
the 11/10/2025
couple - 70-79 years - Date of stay : 10/10/2025

Adequate 12 letters.

Hotelier's responseHotelier's response :
Dear customer,

Thank you for your feedback! We’re glad that you’re satisfied.

The director

Isabelle DEQUIDT

80 %
From Will M., the 21/09/2025
couple - 70-79 years - Date of stay : 20/09/2025

Very satisfied, our first stay in a Brit hotel, one negative was the room tea and coffee facilities insufficient.

Hotelier's responseHotelier's response :
Hello,

Thank you very much for your feedback and for choosing Brit Hotel for your first stay. We are delighted to hear that you were very satisfied overall. Regarding your remark about the tea and coffee, please note that if you had asked at reception, we would have been happy to provide you with more directly in your room.
We hope to welcome you again soon for another pleasant stay.

Kind regards,

The Director
Isabelle DEQUIDT

100 %
the 11/06/2025
couple - 60-69 years - Date of stay : 05/06/2025

We enjoyed our stay, as we had on previous occasions, as a Kyriad and now a Brit Hotel.

Note: We did not use the Hotel Wi-Fi as the mobile signal was very good.

Hotelier's responseHotelier's response :
Dear customers,

Thank you very much for your loyalty and your positive feedback! We’re delighted to hear that you enjoyed your stay, both during the Kyriad days and now as a Brit Hotel.
We look forward to welcoming you again very soon. Please don’t hesitate to share any suggestions that could make your future stays even more enjoyable!

Best regards

Isabelle DEQUIDT
La Directrice

100 %
the 08/06/2025
couple - 70-79 years - Date of stay : 07/06/2025

Bar closed very early

Hotelier's responseHotelier's response :
Dear Guest,

Thank you for your feedback. As mentioned in your confirmation email, our establishment does not offer bar service in the late evening and there is no night reception. The front desk closes at 9:00 PM, and without staff on site after this time, we are unfortunately unable to keep the bar open later.
We appreciate your understanding and remain at your disposal for any further information.

Kind regards

Isabelle DEQUIDT,
La Directrice

100 %
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Free
Cancellation

Except for non-modifiable, non-cancellable offers, cancellations are not subject to a fee if they are made within the time limit of the Booking. Cancellations after this period will be charged a fee equal to the amount of the first night.

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At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:

1. Calculating the Overall Rating

Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.

Each rating is based on criteria common to all establishments in the network:

  • The Room
  • The Reception
  • The Bathroom
  • Breakfast
  • Access to the Hotel

Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.

2. Certified Reviews

Only guests who have actually stayed at the establishment receive an invitation to share their experience. This approach guarantees that 100% of the reviews published are authentic. Reviews are collected via the Customer Alliance platform and transmitted in their entirety to our website.

3. Publication and Moderation of Reviews

We strive to publish all reviews, whether positive or negative. However, some reviews cannot be displayed, particularly those containing:

  • Politically sensitive or promotional content
  • References to illegal activities
  • Personal or financial information (email, telephone number, bank details, etc.)
  • Insults, explicit sexual comments, hate speech, discrimination, threats, or incitement to violence
  • Fraudulent or unwanted content
  • Acts of cruelty to animals
  • Identity theft

4. Relevance and Display

To remain relevant, we only accept reviews submitted within three months of the stay. Reviews may be removed after 36 months or in the event of a change of ownership of the establishment.
Each establishment has the opportunity to respond to published reviews. When multiple reviews are displayed, the most recent ones appear first.